Privacy Policy

Effective Date: 30 May 2025

This Privacy Policy explains how K&CO Virtual Assistance (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website, interact with us, or use our services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

1. Who We Are

K&CO Virtual Assistance

Website: https://www.kandco.uk

Email: hello@kandco.uk

Data Controller: Kaylie Pinniger (Owner and Founder)

ICO Registration Number: ZB905800 

2. What Data We Collect

We may collect and process the following types of personal data:

a. Information You Provide

  • Name

  • Email address

  • Phone number

  • Business name

  • Job title or role

  • Project details

  • Any other information you voluntarily submit through forms, email, or calls

b. Automatically Collected Data

  • IP address

  • Browser type and version

  • Device type

  • Pages visited

  • Time and date of visits

  • Referral source

  • Cookies and similar tracking technologies (see our Cookie Policy)

3. Legal Bases for Processing

We process your data under the following legal bases:

  • Consent – when you provide consent (e.g., subscribing to a newsletter)

  • Contract – to fulfill a service agreement or respond to an enquiry

  • Legal obligation – when we’re required to comply with UK laws

  • Legitimate interests – for business administration, website functionality, fraud prevention, and improving services

4. How We Use Your Data

We use the data we collect to:

  • Respond to enquiries and provide services

  • Personalise your experience on our website

  • Improve our services and content

  • Send occasional business updates or marketing emails (only if you opt-in)

  • Comply with legal obligations and resolve disputes

5. How We Store and Secure Your Data

Your data is stored securely using password-protected and encrypted systems. We use cloud-based platforms (Google Workspace) with appropriate security measures. Access is restricted to authorised personnel only.

We do not keep personal data for longer than necessary. Data is reviewed and securely deleted or anonymised once no longer needed.

6. Sharing Your Information

We do not sell or rent your personal data. We may share your data with trusted third parties in the following scenarios:

  • Service providers (e.g., email platforms, CRM tools)

  • Legal or regulatory authorities when required

  • Business partners or subcontractors working under confidentiality agreements

All third parties we use are GDPR-compliant and only process your data on our instructions.

7. International Data Transfers

Where we transfer data outside the UK (e.g., to cloud services in the US), we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses or that the provider is part of a recognised data protection framework.

8. Your Rights Under UK GDPR

You have the following rights:

  • Right to access – ask for copies of your personal data

  • Right to rectification – correct inaccurate or incomplete data

  • Right to erasure – request deletion of your data

  • Right to restrict processing – request limits on how we use your data

  • Right to object – to processing based on legitimate interests or direct marketing

  • Right to data portability – transfer your data to another organisation

  • Right to withdraw consent – where processing is based on consent

To exercise any of these rights, contact us at hello@kandco.uk.

9. Cookies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device. You can control or disable cookies in your browser settings. For more detail, please read our separate Cookie Policy.

10. Marketing Communications

We only send marketing communications if you have given explicit consent. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

11. Links to Other Websites

Our website may include links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before submitting data.

12. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with a new “Effective Date.” Continued use of our website means you accept the updated terms.

13. Complaints

If you have any concerns about how we handle your data, please contact us first. If you’re not satisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO):

https://ico.org.uk/make-a-complaint

14. Contact Us

For any data protection questions or requests, contact:

Kaylie Pinniger

Email: hello@kandco.uk

Website: https://www.kandco.uk